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Madhu Iyengar
At-Risk madhu.iyengar@hey.com +1 (718) 307-2890 Joined Jun 27, 2024
150d since last visit vs 45d cadence — drifting.
Anchor Regular
Forward LTV
$578
Lifetime spend
$1,644
Visits
14
Last visit
150d ago
Loyalty diagnostics
How the engine arrived at the segmentation.
Loyalty score
51/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
78/100
Days since last visit (150) vs cadence (16d).
Sentiment
56/100
From review text · 12%
Specificity
38/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
brunch
Top dish
Croque Madame
Cadence
16 days
Avg ticket
$117
Themes & dishes
Pulled from this guest's review text.
Themes
AtmosphereService
Dishes mentioned
Croque Madame
Last review · 35 months ago
It’s a gorgeous place - has such a New York feel to it. But that’s about it lol. The omelette was very average. Pasta was ok. I wanted the croque madame without the ham but the server told me they were pre made which gave me the ick - how do you make a hot open faced sandwich in advance? Overall, was very average. No rush to come back