Lafayette Grand Café & Bakery
502 unique guests resolved from 5,449 reviews · avg rating 4.17 · 48% response rate · health grade B-
Top-spend regulars who anchor your night-economics. Treat like family.
Reliable repeat guests with healthy cadence. Easiest revenue to defend.
Past regulars whose visit cadence has decayed. Win-back window is closing.
Single-visit guests who scored well — convertable to repeat with the right nudge.
Detractors or single-visit guests who didn't enjoy. Service-recovery only.
Visit & spend trend
Reconstructed monthly cadence across all 502 guests · solid line is visits, dashed line is spend.
Cohort breakdown
How your 502 guests distribute by intent.
Theme mix
What guests talk about most across reviews.
Top mentioned items
Pulled from review text · sentiment per item.
Action queue
24 items need attention this week.
The headline
Why this dashboard pays for itself.
From your 5,449 reviews, the CLV engine resolved 502 unique guests, ranked their loyalty, and matched each to a likely Resy reservation pattern.
3 anchor regulars and 104 active regulars represent your retention floor — $55,220 of forward LTV that walks if service slips.
The biggest near-term play sits in the 35 at-risk regulars whose visit cadence has slipped past 2× normal — $11,906 in projected LTV hangs in the balance. A single concierge winback wave converts roughly a third of them.
All-in retention uplift if all four campaigns ship: $23,881/yr of additional revenue from guests you already have.