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Beka Kantelatze

Lapsed
beka.kantelatze@yahoo.com +1 (646) 671-9946 Joined Jan 15, 2025
Single visit and negative experience — recovery only.
Forward LTV
$322
Lifetime spend
$413
Visits
1
Last visit
30d ago

Loyalty diagnostics

How the engine arrived at the segmentation.

Loyalty score
23/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
95/100
Days since last visit (30) vs cadence (0d).
Sentiment
13/100
From review text · -75%
Specificity
13/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
Bakery / takeaway
Top dish
Cadence
0 days
Avg ticket
$413

Themes & dishes

Pulled from this guest's review text.

Themes
BakeryBrunchWait Times
Dishes mentioned
Last review · 1a month ago

Well we got asked if we wanna dine in or get stuff from the bakery and we got stuff from the baker and after spending 100 dollars we asked to have a table and I said we gonna order brunch too we take croissant from bakery to go Btw they said they have table when we walk in but after they saw us getting bakery they we’re like u can stand and enjoy your food on the counter but we said we gonna order brunch too if that’s the case we want to sit down and they said they have no table for us after I said we gonna order brunch too like we already spend 100 dollars and going to spend 100+ more for 4 people wich I think 200+ dollars u would spend on this bakery and they said they don’t wanna give us table after we saw there was empty the whole store has almost 80 percent of the tables empty wasn’t that busy so idk what’s the issue horrible hostess make us feel like it’s a shame that we got some stuff from the bakery the things we got to eat obviously was very good and yummy but a hospitality successful business like this please requires some awearness and hospitality experience wich I saw it was missing by far Let’s be real peole are not dumb see u have the whole place empty u can give us a timeline line 45 min or an hour to dine in for brunch till your place get busy and then we leave anyways horrible experience sorry