Back to customers
MP

Manja Petrov

Lapsed
manja.petrov127@outlook.com +1 (347) 536-8461 Joined Mar 2, 2024
Single visit and negative experience — recovery only.
Brand Advocate
Forward LTV
$219
Lifetime spend
$280
Visits
1
Last visit
270d ago

Loyalty diagnostics

How the engine arrived at the segmentation.

Loyalty score
8/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
95/100
Days since last visit (270) vs cadence (0d).
Sentiment
26/100
From review text · -48%
Specificity
0/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
Bakery / takeaway
Top dish
Cadence
0 days
Avg ticket
$280

Themes & dishes

Pulled from this guest's review text.

Themes
BakeryBrunchPricing
Dishes mentioned
Last review · 29 months ago

★★☆☆☆ A fading star in the pastry world There was a time when people would line up around the block for a Lafayette croissant — it had *that* level of buzz. Sadly, those glory days seem to be behind us. I recently stopped by and tried the **blueberry croissant**, hoping for even a glimpse of what made this place so iconic. It was... okay. Not bad, but definitely not memorable — and certainly not worth going out of your way for. The croissant lacked the flaky, buttery magic it once had, and the filling didn’t do much to redeem it. It felt more like a shadow of its former self than a signature pastry from a once-hyped bakery. The coffee was fine — nothing to complain about, but also nothing that stood out. All in all, a disappointing return to what used to be one of NYC’s must-visit pastry spots. Here’s hoping Lafayette finds its spark again.