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LK
L K
At-Risk l.k@hey.com +1 (212) 988-6481 Joined Jan 15, 2024
240d since last visit vs 45d cadence — drifting.
Anchor RegularBrand AdvocateKnows Staff
Forward LTV
$245
Lifetime spend
$734
Visits
15
Last visit
240d ago
Loyalty diagnostics
How the engine arrived at the segmentation.
Loyalty score
51/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
78/100
Days since last visit (240) vs cadence (26d).
Sentiment
97/100
From review text · 94%
Specificity
63/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
Bakery / takeaway
Top dish
Pistachio Cube Croissant
Cadence
26 days
Avg ticket
$49
Themes & dishes
Pulled from this guest's review text.
Themes
ServiceBakeryWait Times
Dishes mentioned
Pistachio Cube CroissantEggs Benedict
Last review · 58 months ago
The kitchen closing right after we ordered was a surprise—especially when we wanted to get dessert around 11:30–1:00 and had to buy it separately by waiting in a lomg line. A heads-up would’ve been nice or help us get it without staying in a line! That said, the staff made up for it by giving us utensils and plates, which was a thoughtful save. Coffee was amazing, eggs Benedict were great (though nothing earth-shattering—it’s still eggs Benedict), and the service and atmosphere were top-notch overall. The pistachio croissant was wonderful- recommend it!