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MM
Mary Mathew
VIP mary.mathew@icloud.com +1 (718) 662-1211 Joined Oct 29, 2025
13 visits, $2,224 lifetime, loyalty 70.
Top 5% SpenderAnchor Regular
Forward LTV
$2,498
Lifetime spend
$2,224
Visits
13
Last visit
0d ago
Loyalty diagnostics
How the engine arrived at the segmentation.
Loyalty score
70/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
0/100
Days since last visit (0) vs cadence (22d).
Sentiment
60/100
From review text · 21%
Specificity
38/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
lunch
Top dish
French Onion Soup
Cadence
22 days
Avg ticket
$171
Themes & dishes
Pulled from this guest's review text.
Themes
ServiceService Issues
Dishes mentioned
French Onion Soup
Last review · 4Edited a month ago
We ordered the escagot. They did not give us the snail fork. Asked repeatedly and finally server Way came back with just one snail fork. By then the dish was cold and our appetite was gone, and did not order any entrees. Service was very disappointing. We did enjoy their French Onion Soup with the beef shank. We will not be returning to the restaurant.