Lina Khoo

Regular

lina.khoo8061@icloud.com +1 (917) 299-8217 Joined Nov 5, 2023

Active guest.

Knows StaffCross-Daypart

Forward LTV

$972

Lifetime spend

$1,026

Visits

Last visit

120d ago

Loyalty diagnostics

How the engine arrived at the segmentation.

Loyalty score

28/100

Composite of frequency, recency, sentiment, and spend.

Churn risk

31/100

Days since last visit (120) vs cadence (60d).

Sentiment

95/100

From review text · 91%

Specificity

38/100

How concretely they reference dishes, staff, or scenes.

Preferred daypart

dinner

Top dish

—

Cadence

60 days

Avg ticket

$205

Themes & dishes

Pulled from this guest's review text.

Themes

ServiceBakeryDinner

Dishes mentioned

—

Last review · 54 months ago

Thanksgiving Day dinner at Lafayette Grand was exquisite. The entire meal was well executed from the moment my friends from Frankfurt, Hong Kong, Taiwan and I (Singapore) stepped in. Compliments to the chefs, specially front of house hostesses. Special mention Reese at the bakery and barista corner for accommodating requests and facilitating gift card purchase process. Amar stands out as a restaurant floor manager extraordinaire. He effectively soothes the guests who are kept waiting while tables were rotated. Juan and his accompanying busser display flair and finesse as our table servers. An overall pleasing as well as memorable dining experience. Thank you and congratulations on such an outstanding hire in the entire team on duty at Lafayette Grand throughout Thanksgiving Day 2025. We will be back. 👏