Back to customers
RL
Ramona La Xola
Lapsed ramona.la.xola@hey.com +1 (929) 415-5027 Joined Mar 17, 2022
Single visit and negative experience — recovery only.
Forward LTV
$348
Lifetime spend
$446
Visits
1
Last visit
180d ago
Loyalty diagnostics
How the engine arrived at the segmentation.
Loyalty score
8/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
95/100
Days since last visit (180) vs cadence (0d).
Sentiment
31/100
From review text · -38%
Specificity
0/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
Bakery / takeaway
Top dish
—
Cadence
0 days
Avg ticket
$446
Themes & dishes
Pulled from this guest's review text.
Themes
Bakery
Dishes mentioned
—
Last review · 26 months ago
Pedí el croissant de pistache para llevar y es muy empalagoso con tanto relleno que tiene. El personal que atiende lo hace de mala gana.