Back to customers
RS
Rafa S
Lapsed rafa.s857@hey.com +1 (929) 703-2448 Joined Dec 29, 2024
Single visit and negative experience — recovery only.
Forward LTV
$450
Lifetime spend
$577
Visits
1
Last visit
300d ago
Loyalty diagnostics
How the engine arrived at the segmentation.
Loyalty score
6/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
95/100
Days since last visit (300) vs cadence (0d).
Sentiment
13/100
From review text · -75%
Specificity
0/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
lunch
Top dish
—
Cadence
0 days
Avg ticket
$577
Themes & dishes
Pulled from this guest's review text.
Themes
—
Dishes mentioned
—
Last review · 110 months ago
We came up from midtown just to test their rolls, and they are closed for a private event.