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Anna P.

Lapsed
anna.p.@hey.com +1 (646) 996-8805 Joined Sep 30, 2024
Single visit and negative experience — recovery only.
Forward LTV
$820
Lifetime spend
$1,050
Visits
1
Last visit
90d ago

Loyalty diagnostics

How the engine arrived at the segmentation.

Loyalty score
13/100
Composite of frequency, recency, sentiment, and spend.
Churn risk
95/100
Days since last visit (90) vs cadence (0d).
Sentiment
13/100
From review text · -75%
Specificity
0/100
How concretely they reference dishes, staff, or scenes.
Preferred daypart
Bakery / takeaway
Top dish
Cadence
0 days
Avg ticket
$1,050

Themes & dishes

Pulled from this guest's review text.

Themes
BakeryBrunchWait Times
Dishes mentioned
Last review · 13 months ago

We visited around 2 pm it was depressing. A huge empty restaurant, bakery completely sold out of viral croissants and whatever was left did not look good. But the reason for the review is that while restaurant was completely empty we were told we cant sit at the table (we had a reservation) unless we order lunch items (like really heavy food that we didn’t want around $30 per item). While we just wanted a quick bite with good tea/coffee. Yes, there are a couple of tables at bakery level with free sitting, but those were first of all occupied, but also horrible. We went around the block to pura vida. Honestly spent same $30-$40 for lunch, but with much better vibe